At Vinlight Electricals, we are committed to providing high-quality electrical and lighting products. If you are not fully satisfied with your purchase, we’re here to help.
1. Returns
You may request a return under the following conditions:
- The item is returned within 7 days of delivery
- The item is unused, undamaged, and in its original packaging
- Proof of purchase (receipt or order confirmation) is provided
⚠️ Items that do not meet these conditions may not be accepted.
2. Non-Returnable Items
The following items cannot be returned:
- Installed or used electrical products
- Custom-made or special order items
- Items damaged due to misuse or improper installation
3. Refunds
Once your return is received and inspected:
- You will be notified of approval or rejection
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via the original payment method
4. Exchanges
We only replace items if they are:
- Defective
- Damaged upon delivery
- Incorrect item delivered
If you need an exchange, contact us immediately.
5. Damaged or Defective Products
If your item arrives damaged or faulty:
- Report within 48 hours of delivery
- Provide photos or videos as evidence
- We will arrange a replacement or refund at no extra cost
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping service
7. Order Cancellation
- Orders can be cancelled before dispatch
- Once shipped, the order cannot be cancelled but may be returned following our return policy
8. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still unresolved, contact us
9. Contact Us
For returns, refunds, or exchanges, contact:
Vinlight Electricals
📍 Location: Utawala, Benedictor (Next to Graceland Church)
📞 Phone: +254 799 395 279
📧 Email: obure59@gmail.com
Important Note (Electrical Products)
Due to safety standards, we strongly recommend that all electrical products be installed by a qualified technician. Returns may be rejected if damage is caused by improper installation.